Frequently Asked Questions
Find clear answers to common questions about trading services and features. This section is designed to help you understand everything quickly and easily so you can make confident decisions without confusion.
Common Questions Explained
Browse through the most asked questions to get simple and clear answers. This section helps you quickly understand important details without searching elsewhere.
Can I open multiple trading accounts under one profile?
Yes, you can open multiple MT4 accounts from your client dashboard, each with different trading preferences.
What documents are required to verify my trading account?
A valid national ID, passport, or driving license along with a recent utility bill or bank statement for address verification is required.
Is there a minimum age requirement to open a trading account?
Yes, you must be at least 18 years old to register a trading account.
Can I open both a demo and a live trading account?
Absolutely. Demo accounts are ideal for practice, while live accounts allow you to trade real funds in the market.
How can I upgrade from a demo to a live trading account?
Simply log in to your dashboard and submit a live account application with the necessary KYC documents.
Can I change my account type later (e.g., from Classic to RAW)?
Yes, you may request an account type change by contacting our support team.
Is it possible to reset the demo account balance?
Yes, you can reset your demo account balance from your client area anytime.
Can I use Expert Advisors (EAs) on my account?
Yes, EAs and automated trading bots are supported on MT5 platforms.
Can I hold positions overnight in my account?
Yes, but overnight positions may be subject to swap charges depending on your account type.
How do I retrieve a forgotten password for my client area?
Click on “Forgot Password” on the login page and follow the instructions sent to your registered email.
Can I open a Shariah-compliant (swap-free) trading account?
Yes, Islamic swap-free accounts are available upon request.
Is there inactivity fees for dormant accounts?
Yes, accounts with no activity for over 90 days may incur an inactivity fee.
Can I update my account information after registration?
Yes, you can update your contact details and documents from the profile settings.
How secure is my personal information?
All data is encrypted and stored securely in compliance with international data protection standards.
What base currencies are available for accounts?
Accounts can be opened in USD, EUR, JPY, and other major currencies depending on your preference.
What payment methods are supported for deposits and withdrawals?
We support bank transfers, credit/debit cards, USDT, BTC, USDC, Perfect Money, Skrill and Neteller, and local payment gateways.
Is there any deposit fee?
No, we do not charge deposit fees. However, intermediary banks or payment providers may apply charges.
How long does it take for a deposit to reflect in my account?
Most deposits are processed instantly, but bank wire transfers may take 1–3 business days.
Can I deposit using someone else's bank account or card?
No, all deposits must come from an account in your name to comply with AML policies.
What is the minimum deposit amount?
The minimum deposit varies by account type, but it typically starts from $10.
Can I withdraw funds to a different payment method than I used for deposit?
No, withdrawals must be made using the same method as the deposit, up to the original amount.
How long does a withdrawal take to process?
Withdrawals are processed within 24 hours on business days. The time to receive funds depends on the payment method.
Is there a withdrawal fee?
We do not charge for withdrawals, but third-party providers may apply transaction fees.
Can I cancel a withdrawal request?
Yes, you can cancel it from the client portal if it hasn’t been processed yet.
What should I do if my deposit hasn’t been credited?
Contact our support team with your payment proof and reference number for quick resolution.
Are withdrawals allowed on weekends or public holidays?
Withdrawal requests can be submitted anytime, but processing only occurs on business days.
Can I deposit in my local currency?
Yes, many local currencies are supported and automatically converted to your base currency.
What is the maximum withdrawal limit per transaction?
Limits vary by payment method. E-wallets usually allow higher limits compared to bank cards.
Is two-factor authentication (2FA) required for withdrawals?
Yes, 2FA is recommended and may be required for enhanced security.
Can bonuses be withdrawn?
Bonuses are not withdrawable, but profits earned using them may be withdrawn under certain conditions.
What leverage options are available?
We offer leverage up to 1:400 depending on the account type and your profile verification.
What is the minimum trade size allowed?
The minimum trade size is 0.01 lots (micro lot), suitable for beginner and low-risk traders.
Do you offer fixed or variable spreads?
Both are available. Classic accounts offer variable spreads, while RAW accounts provide raw spreads plus commission.
Are there any commissions charged per trade?
Standard accounts have no commission, while Elite accounts include a small commission per lot.
What instruments can I trade?
You can trade Forex pairs, indices, commodities, cryptocurrencies, and CFDs.
Are there swap-free options available?
Yes, Islamic accounts are swap-free and available upon request.
What are the trading hours for Forex?
Trading is available 24/5 from Monday to Friday, with some instruments having specific session timings.
Do you allow scalping and hedging?
Yes, scalping, hedging, and all trading strategies are permitted.
Are stop loss and take profit orders guaranteed?
Stop-loss and take-profit orders are executed at the best available price but are not guaranteed during volatile market conditions.
What is slippage, and how does it affect trades?
Slippage occurs when market conditions change rapidly, causing execution at a different price. It’s common during high volatility.
Is there a margin call level?
Yes, a margin call is issued when your equity falls below 50% of the required margin.
Do you offer negative balance protection?
Yes, negative balance protection is enabled to prevent losses beyond your deposit.
How is trade execution handled?
We offer market execution with ultra-low latency through our trusted liquidity providers.
Can I trade news events?
Yes, but please note spreads and volatility may widen during major economic releases.
What platforms are supported for trading?
We support MT5 and mobile trading apps for Android and iOS devices.
1. What is forex trading?
Forex trading is the buying and selling of currencies to make profit from price changes in the global market.
2. How does leverage work?
Leverage allows you to control a larger trade size using a smaller amount of capital, which can increase both profits and risks.
3. What are spreads and commissions?
Spreads are the difference between buying and selling prices, while commissions are fees charged on some trades.
4. When is the forex market open?
The forex market runs 24 hours a day, five days a week, following major global trading sessions.
5. Is forex trading risky?
Forex trading involves risk due to market volatility, but using proper risk management can help reduce potential losses.
6. How can I manage trading risk?
You can manage risk by using stop loss orders, trading smaller positions, and following a clear trading plan.
How it works
Start Trading in 3 Simple Steps
REGISTER
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Funds
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TRADE
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